The Strategic Director, Health and Wellbeing will submit Document “H” which setsouta summaryoftheAdultandCommunityServicesDepartmentforthefinancialyear2016/17acrossa rangeofnationalperformanceindicators.

Members are invited to comment on the report.

(Imran Rathore – 01274 431730)

The Strategic Director, Health and Wellbeing, presented Document “H” which provided an overview of the Department of Health and Wellbeing’s performance across the Adult Social Care Outcomes Framework in 2016/17.  It was explained that there was more confidence in the robustness of the data and the way in which it was recorded could actively change performance.  There was still work to be done in the area of learning disabilities, however, overall it was an improving picture.  In relation to accessible information progress had been sustained, though this needed to be maintained and the model developed.

Members made the following points:

·         Could the graph regarding Learning Disabilities be expanded upon?

·         The Council’s in house providers had not received training.

·         Carers were not satisfied with the support provided.  How was this being managed?

·         People were receiving too much or too little care.  What about a review?

·         What was “Power BI”?  Would it be rolled out to all teams?

·         How often were the booklets updated? Were there any plans to update them?

·         How far had the review of literature progressed?

·         Was there a budget and resources for the work on accessible information?

·         What was being prioritised or was everything going to be implemented?

·         Were there any good practices that the Council could share with other organisations?

·         Would all the information to be provided be easily accessible?

Members were informed that:

·         The survival rate had significantly improved for people with Learning Disabilities and the population of people with them had increased.  Some of the services were traditional and there was a lack of emergency services.  The Council would want to support someone with Learning Disabilities for their lifetime and not just at points in time.

·         The Council needed to spend its money wisely and there had been a significant shift in front line staff.  Training was key to providing quality care and there were too few opportunities for people to become independent.  

·         The Council was working with the National Development Team for Inclusion (NDTI) on a programme that would give people what they wanted. 

·         It was believed that people went into care too quickly and if the transfer didn’t take place within an appropriate timescale there could be a detrimental effect that would delay the person’s recovery.  It was important to allow people time to recover properly and some people would recover better if they were allowed home.

·         “Power BI” was Business Intelligence data and this would enable the Council to manage its performance much quicker.  The roll out would start in Adult Social Care and then move on to other areas.

·         There was no specific plan to review the booklets, however, each time a person had an assessment they would be provided with a booklet.

·         An officer had been appointed to look at the accessible information and had worked closely with provider services, which had resulted in other documents being compiled.

·         A modest amount of money had been made available for the work on accessible information and it was easier to change electronic systems instead of re-printing information.

·         Finance was the priority area.

·         Good practice would be shared with partners.

·         The information had to fit the individual’s requirements and this required further work.  ‘Health Talk Online’ was a very good resource.

Resolved –

That a further report be presented in 12 months.

ACTION: Strategic Director, Health and Wellbeing