36 SHARED SERVICE UPDATE - LONDON BOROUGH OF HOUNSLOW PENSION FUND 
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The London Borough of Hounslow became the third partner in West Yorkshire Pension Fund’s Shared Service Partnership on 1 August 2018.
The report of the Director, West Yorkshire Pension Fund (Document “V”) considers current administration issues and performance to date.
Recommended –
That the report be noted.
(Yunus Gajra – 01274 432343)
Decision:
Resolved –
That the report be noted.
ACTION: Director, West Yorkshire Pension Fund
Minutes:
The London Borough of Hounslow became the third partner in West Yorkshire Pension Fund’s Shared Service Partnership on 1 August 2018.
The report of the Director, West Yorkshire Pension Fund (Document “V”) considered current administration issues and performance to date.
Members were advised that the fund was previously administered by Capita. WYPF now provided the administration but not the payroll service. To improve efficiency engagement had commenced to discuss the transfer of the pensioner payroll function to WYPF.
Key Performance Indictor’s were included in the report together with reasons for underperformance. It was noted that WYPF’s target performance was affected in the early stages of the contract for a number of reasons particularly backlogs received from Capita; missing or partial data from Capita. There were currently 888 cases pending where WYPF were waiting for information.
Scheme information contained in the report revealed the scheme membership and age profile of the scheme.
The requirement by The Pensions Regulator (TPR) to report a data quality score by measuring the quality of data for common data and scheme specific data was reported and it was confirmed that a Data Improvement Plan would be put in place.
A Member noted that the worst performing KPIs related to death and it was explained that, unfortunately, this was as a result of the previous administration of the scheme. WYPF had, subsequently, received good feedback from Members for sorting out those issues. There was still a back log of cases pending but significant progress had been made and to ease that situation a payroll manager, who had previously retired, with significant experience in producing final pay calculations had been re-appointed by Hounslow. That appointment would facilitate the receipt of accurate and timely information.
Resolved –
That the report be noted.
ACTION: Director, West Yorkshire Pension Fund
